Greeting Metrc Users:
Over the past few months, the Metrc system has been experiencing sporadic system performance issues in some states. We recognize that these issues in some cases have grown more frequent, causing long load times and error messages for certain users. We have determined the two primary causes are:
1) Increasingly frequent API calls by third-party integrators. In certain instances, misuse of the API can cause a slowdown for all users, effectively clogging Metrc with unnecessary data requests.
2) Large amounts of active data in licensee accounts. Active sales receipt, package, and transfer data sets are large in some states, impacting day-to-day functions as the system works through large portions of data no longer being used. In some cases, users have several years of data in their respective accounts that is no longer being used, but is part of their active data sets.
Starting July 20, Metrc will begin a series of system updates and production releases to enhance our software and make the system faster and easier to use. See below for a summary and brief timeline of these enhancements.
The upcoming production release is currently in the testing environment and is primarily focused on fixes.Please find on the following pages a detailed description of the enhancements.
Metrc will be conducting system maintenance to prepare for rate limiting and data
optimization. This required maintenance may impact system performance between 8 to 11 AM CT. We encourage users to perform as much of their interactions within the Metrc system outside the time frame outlined. We do not expect Metrc to be unavailable during that window, and if you experience any issues, please reach out to support@metrc.com.
We will also be implementing an API best practice known as rate limiting later this month. Rate limiting caps the number of API calls third-party integrator can make in a given amount of time to ensure all integrators are given an equal playing field and no single user or company can overwhelm the system.
We will begin moving historical data – data that is finalized or finished – to separate locations to further optimize system performance. Once the optimization is complete, users will still be able to access that data within the current UI and “ un-finalize” or “un-finish”data, if necessary. To maximize the benefits of data optimization, users are encouraged to finalize or finish sales receipts and packages that are no longer active. Metrc has provided users the ability to finalize sales, finish both packages and harvests. If you have any questions or need help with this process, please reach out to support@metrc.com.
We will send additional communications about these enhancements and of any impacts they may have on daily operations over the coming weeks. Please see the following pages for details regarding the 7/20 release.
The remainder of this bulletin provides information on the latest enhancements to Metrc, which will become effective on July 20th,2020. The enhancements are listed below.
I. CSV Upload for Packages when creating a Transfer Manifest
II. CSV Upload for Plant Additives
III. CSV Upload for Immature Plant Additives
Detailed descriptions of each change are provided on the following pages:
Users now have the ability to use a CSV Upload to enter in multiple packages onto a transfer manifest. To begin this process the user can navigate to the Licensed Transfers page and select “New Transfer” button as seen in Figure 1.
This will prompt an action window to appear where the user will enter all of the required information regarding the transfer. The user will now see an area to upload a CSV file with tags listed in a single column as seen in Figure 2.
Once the users selects the CSV file, it will upload and then all of the packages listed in the file will appear on the manifest as shown in Figure 3.
Please note: If the user attempts to upload a file that is in the incorrect format, or does not have valid package tag numbers, the user will receive an error.
Users now have the ability to upload a CSV file to enter Plant Additives entries into the system. To begin the user will navigate to the Data Import screen by using the button on the top navigational bar shown in Figure 4.
Once on the Data Import screen, the user will select the “Plant Additives” tab and select the CSV file that is being uploaded as seen in Figure 5.
Please note: The user should use the format and examples (shown in Figure 6) as guidance for the CSV to ensure there are no issues with the upload.
Once the file is selected it will appear with the “Upload” option, shown in Figure 7. By selecting the “Upload” option, the user will complete the upload into Metrc.
To verify that the CSV was uploaded successfully, the user can verify through the table below as seen in Figure 8.
Users now have the ability to upload a CSV file to enter Immature Plant Additives entries into the system. To begin the user will navigate to the Data Import screen by using the button on the top navigational bar shown in Figure 4 above.
Once on the Data Import screen, the user will select the “Immature Plant Additives” tab and select the CSV file that is being uploaded as seen in Figure 9.
Please note: The user should use the format and examples (shown in Figure 10) as guidance for the CSV to ensure there are no issues with the upload.
Once the file is selected it will appear with the “Upload”option, shown in Figure 11. By selecting the “Upload” option, the user will complete the upload into Metrc.
To verify that the CSV was uploaded successfully, the user can verify through the table below as seen in Figure 12
Please feel free to contact Support at support@metrc.com or 877-566-6506 with any questions.
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